Reference

How ace1111 Handles Your Personal Information

This Privacy Policy explains what data we collect when you open an account or make a deposit through bKash, Nagad, or Rocket, how we store it, and what rights you have over it.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to request data accessClear data retention termsBangladesh-focused policy
ace1111 How ace1111 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete your personal data, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email through the contact form on our site, or via the mobile support channel available to Bangladesh account holders. We aim to respond to data requests within a reasonable timeframe and will confirm receipt once your request is logged.

Live Chat Start a chat from your account dashboard. Our support team can log a formal data request and confirm next steps for your privacy query.
Email Request Use the contact form on our site to submit a written data access or deletion request. Include your registered mobile number for faster account matching.
Mobile Support Bangladesh account holders can reach mobile support directly. Useful if your query involves a bKash, Nagad, or Rocket payment record on your account.
HOW WE PROTECT DATA

Data Handling, Cookies, Security and Retention

Your account security and data integrity are handled through a combination of encryption, access controls, and defined retention schedules. Here is how each area works in practice.

Account Security

Account access is protected by password and OTP verification sent to your registered mobile number. We do not store raw payment PINs for bKash, Nagad, or Rocket.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can clear or block cookies in your browser settings at any time.

Data Retention

Account records are kept for as long as your account is active and for a period after closure as required by applicable regulations in your region. You may request a copy of your stored data.

Third-Party Sharing

We share data only with payment processors handling your bKash, Nagad, or Rocket transactions and with services that directly support account operation — nothing beyond that.

Common Questions About Your Privacy on ace1111

These are the questions we get most often about how your data is handled, stored, and shared on our platform. If your question is not here, contact support through your account dashboard.

We collect your name, mobile number, email address, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also logged for security purposes.

We store the transaction reference and wallet number used for matching deposits to your account. We do not store your mobile wallet PIN or full financial credentials at any point.

Yes. Submit a data access request through live chat or the email contact form. Include your registered mobile number so we can locate and verify your account quickly.

Contact support via live chat or email with a deletion request. We will confirm the process, which may include a retention period required by applicable law in your region.

Only with payment processors like bKash, Nagad, and Rocket to complete your transactions, and with services directly needed for account operation. We do not sell personal data.

Cookie preferences can be managed directly in your browser settings. Blocking certain cookies may affect session behaviour, such as keeping you logged in between visits.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.